According to Statistics Canada, approximately 1.5 million Ontarians have disabilities. However, despite the fact that these people make up a significant portion of the population, barriers often prevent them from meeting their full potential. CMCC supports the government initiative to develop a fully accessible Ontario by the year 2025 and is committed to promoting the independence, dignity, integration and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services.

It is essential that accessibility is engrained in the way we conduct our day-to-day business, and that we comply with Ontario's Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This Act is a follow up to legislation first introduced in 2001 – the Ontarians with Disabilities Act.

CMCC has developed and approved an institutional Accessibility Standards Compliance Plan, which will be updated as new standards are approved. Employees have and will be trained on current and emerging standards.

CMCC has established an internal Accessibility Advisory Committee (AAC), which is tasked with developing CMCC policies and procedures required under the Act and associated regulations, and for the development and implementation of an institutional Accessibility Standards Compliance Plan.

The Accessibility Standard for Customer Service, Ontario Regulation 429/07 (Standard), was created by the Ontario government under the Accessibility for Ontarians with Disabilities Act, 2005. The Standard came into effect on January 1, 2008 and applies to:

  • Designated public sector organizations
  • Every other person or organization that provides goods or services to the public or to other organizations (third parties) and that has one or more employees in Ontario

The Integrated Accessibility Standards Regulation 191/11 was created in 2011 and governs Information and Communications Standards, Employment Standards, and Transportation Standards. CMCC is committed to meet the standards when they are implemented.

CMCC has implemented the following policies: Accessibility – Customer Service For Persons With Disabilities, Accessibility – Integrated Regulation: Employment Standards,  Accessibility – Integrated Regulation: Information and Communications Standards, and issued a CMCC Accessibility Commitment Statement.

Members of the CMCC community and the public can submit accessibility related feedback by contacting: Sharlene Browne, Chair of CMCC’s AODA Team. She can be reached at: 416 482 2340 ext. 254, by email at:, or by regular mail at: 6100 Leslie Street, Toronto, ON M2H 3J1.

Links to Legislation: